Refund policy

At DreamTech Sleep, we want you to understand your return options before ordering. This policy applies to purchases made directly through dreamtechsleep.com. Purchases made through another retailer or marketplace must be handled through that seller.

1. Return Request Window

Contact us at support@dreamtechsleep.com within 14 calendar days after delivery to request an eligible return. This is the deadline to submit your request, not the deadline for the return to arrive at our facility.

After we authorize a return, please ship it within 14 calendar days of receiving the return instructions and provide the tracking number. Time spent waiting for our response does not count against this mailing period. Mandatory consumer rights and applicable warranty rights remain unaffected.

2. How to Request a Return

Email us with your order number, the email address used at checkout, the item concerned, and the reason for your request. For damaged, defective, incorrect, or materially not-as-described items, include clear photos or a short video showing the issue. Photos of the packaging, shipping label, and any available product labels help us investigate.

If labels or packaging were missing on arrival, tell us; we will assess the claim using other available evidence. We will not require a photo of a label that was never supplied.

We aim to respond within 2 business days. Please obtain our authorization and return instructions before mailing an item. Do not send returns to our business address or the address on the original shipping package unless specifically instructed. Authorization requirements do not limit a statutory right to cancel or return.

3. Eligible Change-of-Mind Returns

Except for the exclusions below, an item may be returned because you changed your mind or it did not meet your personal preferences if it is unused, unworn, unwashed, unaltered, and in its original condition, with its original packaging, accessories, manuals, and any tags supplied. Applicable hygiene seals must remain intact.

• You are responsible for return postage and suitable packaging.
• Any separately paid original shipping charge is non-refundable, except where applicable law requires otherwise.
• A 10% restocking fee is deducted from the returned item's purchase price after discounts.
• Approved change-of-mind returns are issued as store credit only, after the restocking fee and any agreed return-shipping deduction. Refunds to the original payment method are not available for these voluntary returns, except where required by applicable law.

If we arrange a return label, we will disclose its cost and any proposed deduction from your store credit and obtain your agreement before issuing it. We do not deduct an undisclosed outbound shipping charge from an order advertised with free shipping.

4. Compressed Pillows and Other Bulky Products

Compressed or vacuum-packed pillows are excluded from our voluntary change-of-mind return program where permitted by law.This includes returns based solely on a preference for different firmness, height, feel, or comfort when the product matches its description.

Compression allows these products to ship in smaller packages. Once expanded, they may be difficult to repack and expensive to return. Opening a compressed package does not by itself establish damage or a defect.

Other large or heavy products are excluded from voluntary change-of-mind returns only when the specific product page clearly identifies that restriction before purchase. We do not apply an undisclosed bulky-item exclusion after an order has been placed. Earlier purchases remain subject to the terms provided at purchase.

These exclusions do not apply to confirmed defects, damage during shipping, incorrect items, material differences from the description, or returns required by applicable law.

5. Expansion and Shipping-Related Deformation

A compressed product may initially look flattened, creased, or misshapen after unpacking. Follow the product-specific expansion and care instructions supplied with the item or shown on its product page. Do not wash, heat, or otherwise treat it unless the instructions permit this.

If it does not recover as instructed, remains materially deformed, or has another apparent defect, contact us with photos or a video and explain when it was unpacked and which instructions were followed. Contact us within the 14-day reporting window even if you are still waiting for expansion. Once reported, allowing the instructed recovery time will not invalidate your claim. If no expansion guidance was supplied, contact us for assistance.

6. Damaged, Defective, Incorrect or Not-as-Described Items

Please inspect your delivery and report these issues promptly, preferably within 14 calendar days. This reporting period does not cut off rights that last longer under applicable law or a warranty.

For an approved claim, we offer a replacement at no extra charge or a full refund to your original payment method for the affected item, including applicable tax and any shipping charges attributable to that item. No restocking fee applies.

If a return is necessary, we will provide a prepaid label, arrange collection, or agree in advance to reimburse reasonable return-shipping costs. You will not have to pay approved return costs caused by our error. Do not purchase costly postage without first agreeing on the arrangements with us.

Where returning a bulky or defective product is impractical, we may authorize a refund or replacement without return. Any donation or disposal arrangement must be agreed with you in advance. Do not donate or dispose of the product before receiving written instructions. These alternatives do not replace mandatory remedies with a compulsory partial refund or store credit.

Opening or using an item as reasonably necessary to discover a defect does not automatically disqualify a defect claim.

7. Hygiene and Other Exclusions

Under our voluntary change-of-mind program, we do not accept:

• Used, washed, altered, or customer-damaged products.
• Opened earplugs, in-ear sleep accessories, or sealed personal-contact products specifically identified before purchase as non-returnable once the hygiene seal is broken.
• Compressed pillows and other bulky products identified under Section 4.
• Gift cards and products clearly marked Final Sale before purchase.
• Items missing accessories or packaging required for an eligible voluntary return.

Opening an ordinary outer shipping carton alone is not the same as breaking a product hygiene seal. Hygiene and Final Sale exclusions do not remove remedies for faulty, incorrect, or materially misdescribed goods. Statutory withdrawal exclusions apply only where the law permits them for the particular product.

8. Return Addresses and Shipping Costs

Return locations depend on the item and fulfillment facility and may be in the United States or another country. The original dispatch location does not guarantee a domestic return address.

For an eligible customer-paid return, we will provide the destination and explain available shipping arrangements before you decide to proceed. International postage and expanded-package shipping can be expensive. Where legally required, an estimate of the return cost for goods that cannot normally be returned by post will be disclosed before purchase.

Use a trackable service and keep proof of postage. We will investigate delivery problems with you. Responsibility for loss depends on the return arrangements and applicable law; contact us if a return using our provided label is delayed or lost.

9. Inspection, Store Credit and Refund Timing

We normally inspect returns and notify you of the outcome within 3 business days after receipt. Approved change-of-mind returns are processed as store credit within 7-10 business days after the return reaches us, less the 10% restocking fee and any agreed return-shipping deduction. Store credit is sent to the email address associated with the order.

Refunds to the original payment method are available for approved damaged, defective, incorrect, or materially not-as-described claims, as well as cancellations, non-delivery, and other circumstances where a refund is required by law. These refunds are processed within 7-10 business days after the return reaches us, or after written approval if no return is required. Your bank may need additional time to display the refund. No restocking fee applies to approved product-issue claims.

For voluntary returns that arrive used, damaged, or incomplete, we will explain any proposed reduction or refusal and the reasons before closing the request. No arbitrary deduction applies. Mandatory refund deadlines take precedence over the processing estimates above.

10. Exchanges

We do not offer direct preference or size exchanges. Return an eligible item under the change-of-mind terms above, receive store credit after the applicable deductions, and place a new order for the product you want. Replacements for approved defect, damage, incorrect-item, or not-as-described claims are handled separately at no extra charge.

11. Order Cancellations and Shipping Delays

Contact us immediately if you need to cancel or change an order. We can normally accommodate a request before processing begins. Once preparation or shipping has started, we cannot guarantee that we can stop or modify the order.

This operational limit does not remove mandatory cancellation rights. If we cannot ship within the promised timeframe, we will provide any delay notice and cancellation or refund option required by applicable law. Contact us if tracking shows delivery but your package is missing, or if your order has not arrived within the stated delivery estimate.

12. Your Statutory Rights

This policy provides a voluntary return program in addition to mandatory consumer protections. It does not exclude, restrict, or replace rights that apply in your country or state. Where applicable, these include statutory cooling-off rights, guarantees for faulty or misdescribed products, and required refund methods and deadlines.

If EU or other mandatory distance-selling withdrawal rights apply to your purchase, you may exercise them within the applicable period even if a voluntary exclusion above would otherwise apply, unless a valid legal exception covers the specific product. Contact us with an unequivocal cancellation statement; prior approval is not a condition of exercising a statutory withdrawal right. Statutory return deadlines, permissible deductions, and reimbursement of standard outbound delivery charges will be applied as required.

Contact Us

Email: support@dreamtechsleep.com
Business: Smart Pursue LLC

The business address shown in our Contact Information is not a return address unless our support team specifically authorizes its use.