Refund policy

At DreamTech Sleep, we want you to be satisfied with your purchase. Eligible items may be returned within 14 days of delivery.

Return Eligibility

To qualify for a return, the item must:

  • Be returned within 14 days of delivery
  • Be unused, unworn, and unwashed
  • Be in its original condition and packaging
  • Include all accessories, manuals, labels, and tags
  • Have any hygiene or protective seals intact
  • Be accompanied by proof of purchase

Items that do not meet these conditions may not be accepted.

How to Request a Return

Before returning an item, email support@dreamtechsleep.com with:

  • Your order number
  • The email address used to place the order
  • The reason for the return
  • Clear photos or a short video if the item is damaged, defective, or incorrect

If your return is approved, our support team will provide the return address and instructions. Do not send an item to our business address without authorization, as unauthorized returns may not be accepted or refunded.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 14 days and provide clear photos or a video showing:

  • The product and the reported issue
  • The original packaging
  • The shipping label

After reviewing the evidence, we will provide an appropriate resolution. If a return is required because of our error, we will provide return instructions at no additional cost to you.

Change-of-Mind Returns

For eligible returns that are not related to damage, defects, or an incorrect item:

  • The customer is responsible for return shipping costs
  • Original shipping charges are non-refundable
  • Any return shipping costs deducted from the refund will be communicated before the return is approved

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Non-Returnable Items

The following items cannot be returned:

  • Used, worn, washed, or altered products
  • Opened personal-care or hygiene products
  • Products with removed hygiene seals
  • Items without their original packaging or accessories
  • Gift cards
  • Items marked “Final Sale”
  • Items damaged through misuse, improper handling, or normal wear and tear
  • Unauthorized returns

Refunds

Once your return is received, our team will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 7–10 business days for processing. Your bank or card provider may require additional time for the refund to appear in your account.

If the returned item is used, damaged, incomplete, or does not meet the eligibility requirements, the refund may be reduced or denied.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the eligible item and place a new order.

Order Cancellations

Orders may only be cancelled or changed before processing begins. Once an order has entered the preparation or shipping process, it cannot be cancelled or modified.

Contact Us

For return or refund assistance, contact:

Email: support@dreamtechsleep.com
Business: Smart Pursue LLC
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

Please do not mail returns to this address unless our support team has specifically authorized and instructed you to do so.